Frequently Asked Questions

We have rental items to fit just about any budget. Our inventory grows monthly, so for our most up to date pricing on everything, head over to our pricing page and download our Full Inventory and Pricing List.

We have a $1,000 order minimum in place to ensure that we can provide the best service and highest quality products for your special day. This minimum helps us cover logistics, delivery, and setup costs, allowing us to create a seamless and unforgettable event experience for you. However, we understand that some events may require a smaller selection of items. If your order doesn’t meet the minimum, don’t worry! You have the option to pick up your items directly from our warehouse. Please note that not all items are available for self pick-up.

We’ve put together a pricing system that allows each of our clients the flexibilty of choosing the level of service that matches their needs and budget. Below is a list of fees that may be associated with your rental order:

• Delivery
• Optional Set Up (available for all items except for dance floors)
• Terrain Fees (stairs, walking distances further than 50 feet, etc.)
• Rush Orders (Orders placed less than two weeks out)
• Pulling/Restocking 
• Late Return (applies to WILL CALL orders)

If items are returned dirty or damaged, a Damage or Cleaning Fee may be assessed after your event. For more information on this, please see our Terms & Agreement.

The Terrain Fee is a fee assessed to DELIVERY ORDERS WITH SET UP that require our crew members carrying rental items over unusual terrain. Examples of unusual terrain include stairs or long distances between truck access and set up area.

Customers are responsible to inform Wood-n-Crate of all unusual terrain that our crew members may encounter. If the customer accurately informs us ahead of time, a Terrain Fee of 5% of the total Rental Order will be assessed. If the customer fails to inform us of any unusual terrain before two weeks prior to their event date, a Terrain Fee of 15% of their Rental Order will be assessed. Per our Client Agreement, when booking an order with Wood n Crate, you agree to these terms and give us permission to charge your payment method on file for unusual terrain not disclosed of ahead of time.

We are proud to offer the following discounts:

• Military & First Responder (proper ID required)
• Returning Customer
• Wedding/Event Planner (if your Planner is our primary point of contact)

If you qualify for any of these discounts, please let us know when contacting us so we can add the discount to your order!

Simply reach out to your client coordinator via email, or give us a call at 480.409.2873 and list the items and quantities you would like to add or remove.

You can remove items from your order for free up until 14 days before your event. If you remove items from your order after 14 days, your order will reflect a cancellation fee equal to 50% of those items. This is not a fee being added to what you have already paid. Rather, it is the non-refundable deposit you have already paid being reflected as a separate line item on your Rental Order.

You can add items to your order up until 14 days before your event, pending availability.

If you have to cancel or postpone your event your 50% deposit may be used as a rental credit towards a new rental order within 12 months of your original event date (credit cannot be appliedtowards non-rental order fees, e.g. such as Delivery or After-Hours Pick Up fees). In addition, you are entitled to a refund of any amount paid above the 50% deposit.

If you are cancelling your event within 14 days of your date, a cancellation fee equal to the full rental order minus non-rental order fees will be charged to your payment method on file.

Due to the nature of running an event rental business, we are unable to provide refunds on items that have been marked as reserved for your event for more than 24 hours. The only exception is for events that are cancelled at least 12 months in advance. Fortunately, we can offer rental credit for future events in some cases.

We have a few levels of delivery services available to meet your needs. We can:

1. deliver, set up, and place your items exactly where you want them
2. deliver and place only the larger items that require special handling, leaving the smaller items for you to place, or
3. deliver your items curb-side only.

We offer these three options so that we can better meet your budget-needs. Please note that not all items are available for curb-side delivery.

We will confirm via email your delivery and pick up windows two weeks before your event date.

Our standard delivery is a morning-of, two hour arrival window, excluding Sundays. If our schedule and availability allows for it, we will deliver your order the day-before at no extra cost. However, if you want to guarantee a day-before delivery at the time you book your order, you will have to pay an extra partial day’s rental rate. 

Our standard pick up is a day-after, eight hour arrival window, excluding Sundays. If your event requires a same-night pick up, and you need us to begin pick up after 10:30pm, an After Hours Pick Up fee will be added to your order. Sometimes, our schedule will require us to pick up your order the same night. In that case, you will not be charged with any extra fee.

We occasionally allow specific delivery and/or pick up times upon special requests to accomodate venues with very strict time alotments. We do not charge extra fees for specific arrival times. 

Thank you for asking! We appreciate when our items are cleared, lightly cleaned, and easily accessible, especially our tables. Table decor or anything else that was delivered in boxes, e.g. candles and hurricanes, need to be put back in the same boxes before we arrive.

If you paid for curb-side delivery, your pick up is also curb-side only. So you will have to neatly stack all items in the same place our delivery crew left them during delivery.